ave you ever ask yourself why it's such an ordeal to get your Mercedes-Benz serviced?  We know the new customer's we see are feeling

this way, because we hear it everyday.  The complaints all tend to originate with Mercedes-Benz confusing service schedule.  Most owners

don’t really have any idea what's been done to their car in the past.  They've just crossed their fingers & hoped their car was getting what

it needed.  Most people have trusted the service to the place they bought the car.  They take it in when they were told and paid the bill. 

They assumed the car was getting what it should.  As the miles & the repair cost have gone up, they are starting to have their doubts

about the car getting what it really needed.   These new customers know they have spent a lot of money but they are not so sure it was

spent wisely?  Mercedes-Benz has made many changes to their service schedule & they've put the burden of explaining it all on your Service

Advisor.  We think you know how that's been working out.  Does it seem to you like the services are intentionally vague?  That's done to

intentionally make it hard to compare prices & services between different competitors.  Wouldn't it be convenient if every repair shop did

the same service the same way?   Maybe then, you could really compare prices.  As it is now, you're left rolling the dice & hoping that

everything that should be serviced, has been serviced.  Guess who gets stuck with the bill when a component fails because someone took a

short-cut because they were to lazy to do the job right.

When you have a machine as complicated as a Mercedes-Benz, it’s more then luck that causes it to run trouble free.  It’s not as simple as

how much a shop charges to do a job.  There are dozens of other factors involved.  For example; you have the “Check Engine” warning light

come on in your car.  Two mechanics both check for fault codes and both come up with the same codes.  Both see that the fault code is for

the Oxygen Sensors.  The first mechanic replaces the Oxygen Sensors, clears the fault codes, takes a test drive, and gives you your finished

car with the “Check Engine” light off.  The second mechanic wants to know why the Oxygen Sensors failed.  He also wants to know why

he see's oil in the electrical connection for the Oxygen Sensor.  He spends a extra few minutes reading the Service Bulletins & finds one

that talks about the oil in the connector.  The service bulletin explains that the oil is coming from the Camshaft Magnets and Mercedes has

a updated part to stop the oil leaking into the wiring harness.  The problem is bigger then just

the Oxygen Sensors.  The service bulletin warms that the oil is also going into the rest of the

engine electrical system.  Sure enough, upon closer inspection the second mechanic finds the

Engine Control Unit is full of oil.  The service bulletin explains that the engine wiring harness

must also be replaced along with any other control units that have oil in them.  Now, more then

a few customers would rather not hear about this extra problem.  They like what the first

mechanic did, because it cost less.  "Maybe all that oil in the wiring harness will never cause a

problem if it's ignored?"  For some customers however, there is a third type of mechanic.  He's

the one that told you about the potential problem & how to prevent it before it ever happened. 

But if it has already happened, he the mechanic that tells you that Mercedes has a

"Service Campaign" on the problem & Mercedes-Benz will pay for the repair no matter how many miles your car has on it.  He may loose

the job because he'll have to send you to the dealer for the repair, but he knows that most customers will remember the honesty. 

How this kind of repair is handled is the responsibility of the individual mechanic working on your car.  Finding a mechanic that tells you

about these problems before they get out of hand is the real challenge.  There is no substitute for experience.  Let us show you the

difference.