"Mercedes-Benz" is a trademark of Mercedes-Benz of North America, Mercedes-Benz USA LLC and other Mercedes-Benz corporations. The word "Mercedes-Benz" is solely used to identify a make of automobile. It does not imply or indicate any affiliation or relationship between Stephens Service Center and the manufacturer or its dealers.
If you want to achieve excellence . . . you can start right where you're standing. Go the
extra mile. And most of all, render better service then is expected. Excellence is the result of
sincere effort and skillful execution. All the talk in the world will never take its place!
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The Power of Personal Service
There was once a tailor who told a prospective customer, "You could buy a shirt from a department store at the Mall, but I promise you'll love it a little less every day. Or you could buy one of my shirts, and I promise you'll love it a little more each day". Now you might say the tailor was simply being a great salesman, but when you think about it, there was truth in what he said. There are some things in this world that are just better than others. These things have something intangible. What is it that makes one white shirt better than another? Does the store at the Mall really sell a better shirt simply because it's at the Mall? Or is the tailor's shirt better because of his personal attention to the details? What is it that makes one white collared shirt infinitely more fascinating than another perfectly decent white collared shirt? Whatever that "thing" is, you know it when you see it.
We all want to feel like we're in control of the decision process. We appreciate sincere guidance when we're faced with a business decision. But no one likes being "sold" something they later regret. We all like being sure we made the right decision without pressure. It's a fine line between guidance and selling. Treating people the way we would want to be treated is easy enough to say. Living those words is something that must be part of your DNA.
Just knowing you can depend
on your Mercedes-Benz in any
situation is a pretty good
feeling. It starts, when you
know for a absolute fact that
each and every system the
Mercedes-Benz engineers
designed for your car, have
been meticulously maintained.
No short-cuts.... no mistakes....
no excuses.
Fact 1
There are more safety features and technology in a modern Mercedes-Benz than there was in the first space mission to the moon.
Fact 2
"In 1965, a mechanic needed to understand 5,000 pages of service manuals to fix any automobile on the road. Today, with the advent of high-tech electronics, that same mechanic must be able to decipher 465,000 pages of technical text... the equivalent of 250 big city phone books." - Elizabeth Dole, U.S. Secretary of Labor
Fact 3
Not all Mercedes-Benz mechanics are created equal. Experience, determination, and ethical standards are not written down in any technical manual. These are qualities that come from a different place.... a different time.
