
Mercedes-Benz is a trademark of Mercedes-Benz of North America, Mercedes-Benz USA LLC and other Mercedes-Benz corporations. The words Mercedes-Benz is solely used to identify a make of automobile. It does not imply or indicate any affiliation or relationship between Stephens Service Center and the manufacturer or their dealers.



If you want to achieve excellence . . . You can start right where you're standing. Go the
extra mile and render better service then is expected. Excellence is always the result of a
sincere effort and skillful execution. All the talk in the world won't take it's place. It must
intentionally put into each and every thing we do.
_____________________________________

ave you ever ask yourself why it's such an ordeal to get your Mercedes-Benz serviced? We know the new customer's we see are feeling
this way, because we hear it everyday. The complaints all tend to originate with Mercedes-Benz confusing service schedule. Most owners
don’t really have any idea what's been done to their car in the past. They've just crossed their fingers & hoped their car was getting what
it needed. Most people have trusted the service to the place they bought the car. They take it in when they were told and paid the bill.
They assumed the car was getting what it should. As the miles & the repair cost have gone up, they are starting to have their doubts
about the car getting what it really needed. These new customers know they have spent a lot of money but they are not so sure it was
spent wisely? Mercedes-Benz has made many changes to their service schedule & they've put the burden of explaining it all on your Service
Advisor. We think you know how that's been working out. Does it seem to you like the services are intentionally vague? That's done to
intentionally make it hard to compare prices & services between different competitors. Wouldn't it be convenient if every repair shop did
the same service the same way? Maybe then, you could really compare prices. As it is now, you're left rolling the dice & hoping that
everything that should be serviced, has been serviced. Guess who gets stuck with the bill when a component fails because someone took a
short-cut because they were to lazy to do the job right.
When you have a machine as complicated as a Mercedes-Benz, it’s more then luck that causes it to run trouble free. It’s not as simple as
how much a shop charges to do a job. There are dozens of other factors involved. For example; you have the “Check Engine” warning light
come on in your car. Two mechanics both check for fault codes and both come up with the same codes. Both see that the fault code is for
the Oxygen Sensors. The first mechanic replaces the Oxygen Sensors, clears the fault codes, takes a test drive, and gives you your finished
car with the “Check Engine” light off. The second mechanic wants to know why the Oxygen Sensors failed. He also wants to know why
he see's oil in the electrical connection for the Oxygen Sensor. He spends a extra few minutes reading the Service Bulletins & finds one
that talks about the oil in the connector. The service bulletin explains that the oil is coming from the Camshaft Magnets and Mercedes has
a updated part to stop the oil leaking into the wiring harness. The problem is bigger then just
the Oxygen Sensors. The service bulletin warms that the oil is also going into the rest of the
engine electrical system. Sure enough, upon closer inspection the second mechanic finds the
Engine Control Unit is full of oil. The service bulletin explains that the engine wiring harness
must also be replaced along with any other control units that have oil in them. Now, more then
a few customers would rather not hear about this extra problem. They like what the first
mechanic did, because it cost less. "Maybe all that oil in the wiring harness will never cause a
problem if it's ignored?" For some customers however, there is a third type of mechanic. He's
the one that told you about the potential problem & how to prevent it before it ever happened.
But if it has already happened, he the mechanic that tells you that Mercedes has a
"Service Campaign" on the problem & Mercedes-Benz will pay for the repair no matter how many miles your car has on it. He may loose
the job because he'll have to send you to the dealer for the repair, but he knows that most customers will remember the honesty.
How this kind of repair is handled is the responsibility of the individual mechanic working on your car. Finding a mechanic that tells you
about these problems before they get out of hand is the real challenge. There is no substitute for experience. Let us show you the
difference.

Independent Mercedes-Benz Service Sacramento
